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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Martha Martin

Martha Martin

August 18, 2025

5  out of  5
rating by Martha Martin
"This office is always helpful and professional. I would recommend them to anyone."
We responded:
"Thank you Martha, we strive to help all of our customers!"
Profile photo of David Rodhe

David Rodhe

August 17, 2025

5  out of  5
rating by David Rodhe
"Steve and and his office are very knowledgeable and available when I need them. Steve took the time and explained the Medicare options ,life insurane along with with the auto and home. I highly recommend this office."
We responded:
"Thank you David for the kind words and appreciate all of your business with our office."
Profile photo of Melissa Taylor

Melissa Taylor

August 13, 2025

5  out of  5
rating by Melissa Taylor
"Very nice people to talk to and work with"
We responded:
"Melissa you are a joy to work with as well, being very understanding. Thank you for the compliment."
Profile photo of Steve Sapio

Steve Sapio

August 12, 2025

5  out of  5
rating by Steve Sapio
"Steve and Terri both treat us with respect and professionalism. Always there to answer any questions we ask and solve any issues that arise."
We responded:
"Greatly appreciate your business and glad we can help you when you need us."
Profile photo of Dillon Shelton

Dillon Shelton

August 6, 2025

5  out of  5
rating by Dillon Shelton
"Steve is the man! Couldn’t recommend a better guy and company to have a lifelong relationship with"
We responded:
"Thank you Dillon, greatly appreciate the love and great review. We try our best to help everyone and thankful for your business."
Profile photo of Cheryl Gillespie

Cheryl Gillespie

July 31, 2025

5  out of  5
rating by Cheryl Gillespie
"Steve goes above and beyond to help!! Great service!"
We responded:
"Thank you Cheryl, we take pride in trying to assist no matter the situation!!!"
Profile photo of Aaron Hudgins

Aaron Hudgins

July 16, 2025

5  out of  5
rating by Aaron Hudgins
"I have been with Steve’s agency for the past 7+ years. Me and my wife have always received nothing but best-in-class service across multiple forms of insurance. Also, we’ve lived in Knoxville the entire time he’s been our agent. I would recommend to anyone in NE TN!!"
We responded:
"We appreciate your business and loyalty. We can help anyone in the State of Tennessee for their Auto, Home and Life Insurance needs."
Profile photo of Scott Mitchell

Scott Mitchell

July 3, 2025

5  out of  5
rating by Scott Mitchell
"Steve and the rest of this branch are the best of the best. They work so hard to make sure you’re taken care of, even if that means squeezing you in after office hours. Cannot recommend them any higher"
We responded:
"Scott, we appreciate your business and extremely nice compliment. "
Profile photo of Yolonda Massey

Yolonda Massey

July 3, 2025

5  out of  5
rating by Yolonda Massey
"Everyone is so nice and helpful. It's clean and well kept. I highly recommend going there and getting great prices."
We responded:
"Thank you Yolonda, we appreciate your business and the thoughtful comments. "
Profile photo of Dustin Woolsey

Dustin Woolsey

July 1, 2025

5  out of  5
rating by Dustin Woolsey
"Awsome!! Saved me a ton of money and even better no membership fees or vague answers."
We responded:
"We take pride on helping you get better coverages and save some dollars at the same time. We only charge you insurance premiums not membership fees. Thanks again!!!"
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Seth Harris

June 14, 2025

5  out of  5
rating by Seth Harris
"It doesn't get much better than steve goad state farm. Steve and terri are always there to help. I get a different car sometimes 3 to 4 times a year. Steve and terri are always happy to help, quick to act, and always have good prices."
We responded:
"Thank you Seth for your continued business and support, we are here no matter how many times you need us to be!!!"
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Thomas Sherlock

June 13, 2025

1  out of  5
rating by Thomas Sherlock
"The agent is harassing me they refused to cease and desist Communications being told five times. Both by phone email communication directly with the agent communication directly with the secretary they continue to harass illegally. And they refuse to acknowledge stay away this agent is dangerous"
We responded:
"We have removed you from the mailer list, we apologize that State Farm Corporate Mailers that go through USPS has caused you such harm. I have again followed up with corporate to remove any and all mailers from being sent to your mailbox!!! "
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Aaron Paulin

June 9, 2025

5  out of  5
rating by Aaron Paulin
"The best office and service in greeneville they are very friendly and helpful i would definitely recommend"
We responded:
"We strive to assist our customers with every need they have."
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gail woods

June 4, 2025

5  out of  5
rating by gail woods
"They have been great. Needed to lower my expenses and they got it done."
We responded:
"We appreciate your business Gail and glad we could assist you in saving some money on your Auto Insurance."
Profile photo of Allen Brooks

Allen Brooks

June 2, 2025

5  out of  5
rating by Allen Brooks
"Good people very perfessional went out the way to help me"
We responded:
"You're welcome, glad we could assist with a quick turnaround to get that vehicle protected!"
Profile photo of Susan Schrader Hancock

Susan Schrader Hancock

June 2, 2025

5  out of  5
rating by Susan Schrader Hancock
"Steve is the man"
We responded:
"Thank you Susan!!!"
Profile photo of Susan Schrader

Susan Schrader

June 2, 2025

5  out of  5
rating by Susan Schrader
"Steve is my number one insurance agent of all time! He and his staff are efficient and a pleasure to work with! I highly recommend them for your insurance needs"
We responded:
"We appreciate your business and we strive to be #1 with our customers!!!"
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Shanna Mitchel

May 24, 2025

5  out of  5
rating by Shanna Mitchel
"Always a pleasure to work with!"
We responded:
"It's a pleasure working for you Shanna. Thank you for your continued business."
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Tammy Hamilton

May 23, 2025

5  out of  5
rating by Tammy Hamilton
"In been with Steve Goad for 20 pls years an hes always been there wen I need him an that means alot in theses days, I'd recommend his agency to anyone"
We responded:
"Tammy, we appreciate your loyalty to our office and its a pleasure to work with you all as well."
Profile photo of Lisa Voiles

Lisa Voiles

April 18, 2025

5  out of  5
rating by Lisa Voiles
"Great team. Wonderful and caring. Very pleased."
We responded:
"Glad we could assist you with quick and prompt service to your liking. Thank you again for being a loyal customer!!!"
Profile photo of Landon Smith

Landon Smith

April 10, 2025

5  out of  5
rating by Landon Smith
"He was very helpful while getting set up for a new car insurance"
We responded:
"Enjoy your new truck purchase, I know buying a new vehicle can be hectic, but glad we were able to make it as easy as possible on you. "
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Ashley Anderson

December 30, 2024

5  out of  5
rating by Ashley Anderson
"Quick, understandable and very easy to work with. Also got a great deal on bundle policy!"
We responded:
"We are happy to hear that your experience with our office was so satisfactory. Glad we could combine the Auto and Home Insurance to maximize your discounts."
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kimberly c

November 14, 2024

5  out of  5
rating by kimberly c
"I highly recommend this office. Steve was friendly and made the process easy. My old office failed to explain certain details about my policies that he pointed out to me. It was nice having him tell me things that were not a good idea and also not trying to up-sale me. I feel confident about my insurance with them and happen to be saving some money after transferring as well. Win win"
We responded:
"It was great meeting you Kim. Thank you for choosing our office moving to Tennessee from Missouri for your Auto and Renters Insurance needs."
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Jennifer

October 9, 2024

5  out of  5
rating by Jennifer
"Steve was exceptional to work with. Easy to understand, explained everything to me in detail. He went above and beyond to help me get a lower price for my insurance. Highly recommended!"
We responded:
"It was a pleasure working with you on your Auto Insurance needs switching from Illinois to Tennessee. We are always pleased with delivering lower rates with better coverage."
Profile photo of Amanda Williams Hensley

Amanda Williams Hensley

July 10, 2024

5  out of  5
rating by Amanda Williams Hensley
"Great service (this office specifically), and if you have the unfortunate luck to have to create an insurance claim, they take care of you at all points. Compassionate response, fair estimate and quick payment."
We responded:
"Thank you so much for the review Amanda, we strive to be there when you need us the most. Glad we could assist you with your claim!!!"